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Getting Started
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FAQs
Frequently Asked Questions
About GupShup
What is GupShup?
Is GupShup free?
Is GupShup available outside India?
Joining GupShup & Account Management
I have not received verification SMS during sign-up.
How do I change the phone number associated with my account?
I have forgotten my password.
My verification failed & my account is blocked.
My question is not listed above.
Privacy and Security
What is GupShup's privacy policy?
How do I set my group to private?
How do I block a user or a group on GupShup?
How do I report GupShup users who are harassing me by sending spam or offensive messages?
How do I hide my age from being displayed on my profile?
My question is not listed above.
Advertising
Why do I see advertisements in SMS messages from GupShup?
I wish to learn more about SMS advertising on GupShup.
I do not want GupShup to send advertisements on messages sent to my group.
How do I run an advertisement campaign on GupShup?
My question is not listed above.
SMSGupShup Mobile Website
Why does the SMS GupShup mobile website look different from the main website?
What are the major features on the SMS GupShup mobile website?
Am I charged for sending SMS to my friends and groups?
Can I sign up for SMS GupShup using the mobile website?
API & Widgets
Do I need a developer key to start using GupShup API?
I am facing technical difficulties using GupShup API.
How do I put a subscription widget of my GupShup group on my website?
Personal Messages
How do I send & receive personal messages using GupShup?
I am outside India. Can I send and receive personal messages using GupShup?
How do I delete the personal messages from my homepage?
My question is not listed above.
Groups
How do I start a group on GupShup?
How many groups can I create?
How do I leave a group?
How do I change my GupShup group name?
Are there any restrictions regarding my group names?
How do I set my group to private?
What is a default group? How do I change my default group?
What are favorite groups?
Can I view phone number of my group members?
How do I invite my friends to my group?
Can I increase my number of invitations?
How do I delete/remove a group I have created on GupShup?
How do I remove an invitee from my group on GupShup?
Can my group members send messages to my group?
How can my group appear in the Popular section of the GupShup website?
How can my group appear on the Featured section of the GupShup website?
Can I send messages longer than 140 characters?
I have reached my hourly or daily limit when posting messages to GupShup.
I am outside India. Can I create a group and send messages to them?
My question is not listed above.
Prepaid account
How do I use SMS GupShup's prepaid account?
How can I recharge my prepaid account?
What payment methods are accepted by GupShup?
Can I recharge my prepaid account using cash cards?
Can I recharge my prepaid account using credit cards?
Can I recharge my prepaid account using debit cards or net-banking?
Is my credit card information secure on GupShup?
What is SMS GupShup's refund policy?
My question is not listed above.
SMS Greetings
What are SMS greetings?
How much does each SMS greeting cost?
How do I pay for SMS greetings?
Can SMS greetings be sent to all mobile phones?
How do I stop receiving SMS greetings?
Shop
How do I pay for Shop content?
I paid for content from the Shop. Now how will I get it on my phone?
Does I need to have a fancy mobile handset to download Shop content?
How do I know which content I like, before downloading?
Can I reverse the charges after sending content to a phone?
Paid Messages
What are paid messages?
How much do paid messages cost?
How can I send a paid message from my GupShup account?
Can I send paid messages by SMS?
How many paid messages can I send?
Premium groups
What are SMS GupShup premium groups?
How do I join a premium group?
What are subscription fees for premium groups?
How do I pay subscription fees?
How do I leave a premium group after I have paid the monthly subscription?
Will SMS GupShup credit my payment back if I leave before the expiry of the paid subscription period?
SMS Chat
How do I start a chat?
How many friends can I chat with?
Can I do more than one chat at any time?
Why do I need to set a nickname?
How do I set a nickname?
I already have a nickname – can I change it?
Can I join any ongoing chat?
How do I send a message to everyone in the chat?
How do I leave a chat?
Can I rejoin a chat?
How can I view the list of people currently in the chat?
Am I charged for using SMS GupShup chat?
Are the SMS commands case-sensitive?
Is there any way to get this information on SMS?
Reply
I see messages with @jokes, @U1234 on the website - what does that mean?
How do I send replies to anyone using my phone?
Can I send replies from the website?
Do I have to join a group before replying to the group?
I do not have a group on SMS GupShup. Can I send a reply?
On the website, where can I view replies that I have received?
